Returns & Warranty

Thirty days, plain terms.

Returns are handled in-house by the same team that packs the order. We publish the rules on one page so there are no surprises when a cable comes back.

Return windows

Windows are measured from the date of delivery, as stamped by the carrier. A return authorisation (RMA) must be opened before goods are shipped back.

Dead on arrival · 72h

Defective product reported within 72 hours of delivery ships back on a prepaid label.

We replace like-for-like on the next courier run. No restocking fee, no freight cost.

Unopened · 14 days

Sealed, unopened product returned within 14 days is refunded in full to the original payment method.

Outbound shipping is refunded; return postage is at the customer's cost unless the item was mis-picked.

Opened · 30 days

Opened but undamaged product in resaleable condition is accepted within 30 days, refunded at 85% of invoice value (15% restocking fee).

All cables, accessories and original packaging must be included.

Marble Pro warranty

Marble Pro own-label products — cables, adapters, desktop chargers, hubs — carry a 24-month warranty covering manufacturing defects and failure under normal office use. Warranty is repaired or replaced at our workshop in Tsuen Wan; turnaround is typically three to five business days from receipt.

Authorized-distributor brands ( Anker, UGREEN, Baseus, Satechi, Belkin, CalDigit ) carry their respective manufacturer warranties. We process warranty claims on your behalf rather than routing you to the brand — simply raise the RMA and we handle the rest.

Warranty does not cover physical damage, liquid ingress, misuse, unauthorised modification, or normal wear on cable jackets after extended daily use.

The RMA process

1
Email support with the SKU and order reference
Write to support@marble.marsfront.com with the order number, the product SKU, and a short description of the fault. A photo or short video helps in DOA cases.
2
Receive an RMA number within one business day
The RMA number and return address go out by email, along with a prepaid carrier label for DOA cases or approved enterprise accounts.
3
Ship the goods, quote the RMA on the outside of the carton
Parcels without an RMA number on the outer label are held at reception and not processed, which delays the refund.
4
Inspection, then refund or replacement
Inspection takes up to two business days. Refunds hit the original payment method within a further five working days.

What we cannot take back

Custom-configured enterprise orders (cable length, connector variant, custom labelling, bundled kits) — sale is final once production has begun.
Product that has been physically modified, opened beyond the factory seal tamper line on warranty-sealed items, or shows evidence of non-office use.
Third-party accessories bought from outside the Marble catalogue and bundled at the customer's request.

Return windows

Windows are measured from the date of delivery, as stamped by the carrier. A return authorisation (RMA) must be opened before goods are shipped back.

Dead on arrival · 72h

Defective product reported within 72 hours of delivery ships back on a prepaid label.

We replace like-for-like on the next courier run. No restocking fee, no freight cost.

Unopened · 14 days

Sealed, unopened product returned within 14 days is refunded in full to the original payment method.

Outbound shipping is refunded; return postage is at the customer's cost unless the item was mis-picked.

Opened · 30 days

Opened but undamaged product in resaleable condition is accepted within 30 days, refunded at 85% of invoice value (15% restocking fee).

All cables, accessories and original packaging must be included.

Marble Pro warranty

Warranty does not cover physical damage, liquid ingress, misuse, unauthorised modification, or normal wear on cable jackets after extended daily use.

The RMA process

Email support with the SKU and order reference

Write to support@marble.marsfront.com with the order number, the product SKU, and a short description of the fault. A photo or short video helps in DOA cases.

Receive an RMA number within one business day

The RMA number and return address go out by email, along with a prepaid carrier label for DOA cases or approved enterprise accounts.

Ship the goods, quote the RMA on the outside of the carton

Parcels without an RMA number on the outer label are held at reception and not processed, which delays the refund.

Inspection, then refund or replacement

Inspection takes up to two business days. Refunds hit the original payment method within a further five working days.

What we cannot take back

Custom-configured enterprise orders (cable length, connector variant, custom labelling, bundled kits) — sale is final once production has begun.

Product that has been physically modified, opened beyond the factory seal tamper line on warranty-sealed items, or shows evidence of non-office use.

Third-party accessories bought from outside the Marble catalogue and bundled at the customer's request.